Terms of service

Last updated: July 16, 2026

Operated by CISFLOW TRADING (HONGKONG) LIMITED

These B2B Terms and Conditions of Sale (the "Terms") govern business-to-business use of cisflow.net, requests for quotation, samples, custom product development, and orders accepted by CISFLOW TRADING (HONGKONG) LIMITED, operating under the CISFLOW brand (the "Seller").

By submitting an inquiry, applying for a business account, requesting a sample or quotation, approving specifications, issuing a purchase order, accepting an invoice or sales confirmation, making payment, or otherwise placing an order, the buyer confirms that it is acting for business purposes and agrees to the applicable provisions of these Terms and the accepted order documents.

1. Business Customers Only

The website is intended solely for importers, wholesalers, distributors, retailers, brands, promotional product companies, organizations, and other commercial buyers. Products are not offered for direct consumer purchase through the website. The person communicating with the Seller represents that the person is authorized to act for the relevant business.

2. Seller Information

CISFLOW TRADING (HONGKONG) LIMITED

RM A5, 7/F, ASTORIA BUILDING

NO. 34 ASHLEY ROAD

TSIM SHA TSUI

HONG KONG

Business Registration Number: 80654940-000-06-26-9

Email: contact@cisflow.net

Telephone: +86 131 2910 3233

3. Website Information Is Not a Binding Offer

Website content, product images, descriptions, samples, estimated prices, lead times, and capabilities are provided for general information and inquiry purposes. They do not constitute a binding offer, guaranteed specification, or automatic acceptance of an order.

The Seller may correct errors, update information, change or discontinue products, reject an inquiry, or decline an order before written acceptance, including for capacity, compliance, credit, price, specification, intellectual-property, sanctions, or supply reasons.

4. Quotations and Order Acceptance

A quotation is valid only for the period stated in it and may be revised before acceptance if material, labor, freight, currency, tariff, tax, or other costs change. An order becomes binding only when the Seller confirms acceptance in writing through a pro forma invoice, sales confirmation, purchase order acceptance, separate sales contract, or other written acknowledgment, and any required deposit, payment, approval, or document has been received.

A buyer purchase order does not modify these Terms or the Seller’s quotation unless the Seller expressly accepts the modification in writing. Silence, shipment, acknowledgment of receipt, or administrative processing does not constitute acceptance of additional or conflicting buyer terms.

5. Order-Specific Agreements and Priority

Minimum order quantities, pricing, sample charges, tooling charges, deposit requirements, payment schedules, credit terms, production lead times, materials, tolerances, packaging, inspection standards, claims periods, shipping methods, Incoterms, governing law, and dispute resolution are determined separately for each order.

These matters may be recorded in a quotation, pro forma invoice, sales confirmation, purchase order acceptance, approved specification sheet, approved sample, separate sales contract, or other written agreement accepted by the Seller. If an accepted order-specific written agreement conflicts with these Terms, the order-specific agreement prevails for that order.

6. Business Accounts and Authorized Users

The Seller may require business verification before granting account access, pricing, catalogs, credit terms, or ordering privileges. The buyer is responsible for the accuracy of company and tax information, safeguarding account credentials, controlling authorized users, and all activity performed through its account.

The Seller may suspend or close an account, revoke pricing or credit privileges, or require additional verification where information is incomplete, inaccurate, outdated, compromised, or associated with suspected misuse, fraud, sanctions, or legal risk.

7. Product Specifications and Buyer Approvals

The buyer must provide complete, accurate, and timely specifications. The buyer is responsible for reviewing and approving all artwork, spelling, trademarks, dimensions, sizes, materials, fabric or paper references, color references, printing or embroidery placement, labels, packaging, barcodes, carton marks, regulatory text, and other requirements before production.

Production may be based on an approved sample, digital proof, artwork proof, specification sheet, color standard, or other approval method identified in the order documents. An approval authorizes the Seller to proceed and confirms that the approved materials are accurate. Buyer-requested changes after approval may affect price, minimum quantity, lead time, and feasibility.

8. Samples, Tooling and Development Work

Sample, prototype, design, setup, tooling, mold, plate, screen, die, pattern, and development charges will be stated in the applicable quotation or order documents. Unless expressly stated otherwise, such charges are non-refundable and do not transfer ownership of production tools, methods, know-how, or supplier relationships to the buyer.

A sample is a development reference and may be produced using different processes, materials, or equipment from mass production where disclosed or commercially reasonable. Final production acceptance criteria will be determined by the approved sample and written specifications.

9. Buyer-Supplied Intellectual Property

The buyer represents and warrants that it owns or has all rights, permissions, licenses, and approvals necessary for the Seller and its factories, suppliers, and subcontractors to use, reproduce, adapt, print, embroider, weave, manufacture, package, and ship buyer-supplied trademarks, logos, artwork, photographs, designs, text, product concepts, and other materials.

The buyer must not request products that infringe intellectual-property rights, violate law, mislead consumers, or contain prohibited content. The Seller may request authorization evidence, refuse a project, suspend production, or cooperate with lawful authorities or rights holders where appropriate.

To the fullest extent permitted by applicable law, the buyer will indemnify and hold harmless the Seller and its suppliers from third-party claims, losses, costs, and reasonable legal expenses arising from buyer-supplied materials or instructions, except to the extent caused by the Seller’s unauthorized material change or independent infringement.

10. Manufacturing Tolerances and Production Quantities

Custom manufacturing may involve commercially reasonable variations in color, shade, texture, weave, print, embroidery, placement, dimensions, weight, finish, packaging, and production quantity. Applicable tolerances, sampling plans, quality standards, and acceptable overrun or underrun allowances will be stated in the order documents, approved sample, or specification sheet.

Minor variations within the accepted standard do not constitute defects. Digital screens, photographs, proofs, and small samples may not reproduce production colors or materials exactly.

11. Pricing, Taxes and Additional Charges

Prices, currency, quotation validity, minimum quantities, sample charges, tooling charges, packaging costs, freight, insurance, bank fees, taxes, tariffs, duties, and other charges are determined in the applicable quotation or order documents.

Unless expressly stated otherwise, quoted prices exclude destination-country taxes, import duties, tariffs, customs clearance charges, brokerage, storage, inspection, demurrage, detention, re-delivery, and other destination costs. The buyer is responsible for valid tax, resale, exemption, and import documentation required for the transaction.

12. Payment and Credit Terms

Deposit requirements, payment methods, due dates, credit terms, account limits, and release conditions are stated in the applicable order documents. The Seller may require payment by bank transfer, card, or another accepted method and may require cleared funds before sampling, material procurement, production, shipment, document release, or delivery.

The buyer is responsible for bank, intermediary, conversion, and payment-provider charges unless otherwise agreed. The Seller may suspend work, withhold shipment or documents, cancel credit privileges, require additional security, or adjust lead times if payment is late, reversed, disputed, or incomplete.

13. Production Lead Time

Production lead time begins only after the Seller has received all required deposits or payments, final specifications, approved artwork, approved samples, packaging and labeling information, and any other information needed to begin production.

Lead times are estimates unless expressly guaranteed in an accepted order-specific agreement. Delays caused by buyer changes, late approvals, late payment, incomplete information, testing, customs, carriers, supply interruptions, force majeure, or events beyond the Seller’s reasonable control will extend the schedule as reasonably necessary.

14. Shipping, Delivery, Title and Risk

Products are primarily manufactured and shipped from Mainland China. Shipping method, freight responsibility, delivery location, insurance, export and import responsibilities, and the applicable Incoterm will be stated in the relevant quotation, pro forma invoice, sales confirmation, or contract.

Title and risk of loss transfer as stated in the accepted order documents and agreed Incoterm. Where the buyer selects or controls a carrier or freight forwarder, the Seller is not responsible for acts, omissions, rates, delays, damage, or loss attributable to that provider after the agreed handover point.

15. Import, Product and Destination Compliance

The buyer is responsible for determining whether products, packaging, labeling, claims, warnings, certifications, documentation, and intended use comply with the laws, standards, marketplace rules, and customer requirements of the destination country, unless the Seller expressly accepts a specific compliance obligation in writing.

The buyer must provide accurate consignee, importer, customs, classification, labeling, and documentation instructions. The Seller may rely on information supplied by the buyer and may suspend or refuse a transaction that may violate export controls, sanctions, anti-bribery rules, customs laws, or other applicable requirements.

16. Inspection, Acceptance and Claims

The buyer must inspect products promptly after delivery. Inspection methods, claims deadlines, acceptable tolerances, and remedies will be governed by the accepted order documents and the Custom Order Cancellation, Returns and Claims Policy.

Use, resale, alteration, relabeling, repacking, washing, finishing, or distribution of products after an issue is or should reasonably have been identified may limit available remedies to the extent it prevents inspection, increases loss, or indicates acceptance.

17. Cancellation and Returns

Custom, made-to-order, private-label, personalized, and buyer-specified products are generally non-cancellable, non-returnable, and non-refundable once costs have been incurred or production has begun. All cancellation, modification, return, and claim requests are governed by the accepted order documents and the Custom Order Cancellation, Returns and Claims Policy.

18. Limited Warranty

The Seller warrants that, at the time of delivery and subject to agreed tolerances, products will materially conform to the final approved sample and written specifications. This limited warranty does not cover buyer-approved errors, normal tolerances, improper storage or handling, misuse, alteration, washing or finishing not approved by the Seller, damage after risk transfers, or failure caused by buyer-supplied materials or instructions.

Except for express written warranties in the accepted order documents, and to the fullest extent permitted by applicable law, products and services are provided without other express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or suitability for a buyer’s downstream customer or marketplace.

19. Limitation of Liability

To the fullest extent permitted by applicable law and the accepted order documents, the Seller will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost sales, loss of goodwill, loss of a downstream contract, business interruption, advertising costs, or recall costs, even if advised that such losses may occur.

Unless a different limit is stated in an accepted order-specific agreement, the Seller’s aggregate liability arising from an order will not exceed the amount actually paid to the Seller for the verified affected products giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

20. Confidentiality

Each party must use reasonable care to protect non-public commercial, technical, pricing, design, and production information received from the other party and use it only for the relevant business relationship. This section does not apply to information that is public through no breach, already lawfully known, independently developed, lawfully received from another source, or required to be disclosed by law.

More detailed confidentiality obligations may be agreed in a separate non-disclosure agreement or order-specific contract.

21. Force Majeure

The Seller is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, epidemics, fire, war, terrorism, civil unrest, labor disruption, power or network failure, government action, sanctions, customs action, port congestion, carrier disruption, shortage of materials, supplier failure, or transportation interruption. Performance times will be extended for the duration and reasonable recovery period of the event.

22. Governing Law and Dispute Resolution

The governing law, dispute-resolution procedure, jurisdiction, arbitration venue, and language applicable to each order will be stated in the quotation, pro forma invoice, sales confirmation, purchase order acceptance, separate sales contract, or other written agreement accepted by the parties. These matters should be agreed before final order acceptance.

23. Notices and Electronic Communications

The parties may use email and other agreed electronic communications for quotations, approvals, order documents, notices, and records. The buyer is responsible for maintaining current contact details and monitoring communications sent to its authorized representatives. Formal notices must be sent using the method stated in the applicable order agreement or, if none is stated, to the contact details most recently provided by the parties.

24. General Provisions

If a provision is held invalid or unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. The buyer may not assign an accepted order without the Seller’s prior written consent. The Seller may use affiliates, factories, suppliers, and subcontractors to perform the order while remaining responsible for obligations expressly accepted by the Seller.

These Terms, together with accepted order-specific documents, form the agreement relating to the relevant transaction and replace prior discussions on the same subject. Amendments must be accepted in writing by authorized representatives.