Last updated: July 4, 2026

Operated by CISFLOW TRADING (HONGKONG) LIMITED

 

This Custom Order Cancellation, Returns and Claims Policy applies to business-to-business inquiries, samples, quotations, and orders supplied under the NOGO Clothing brand by CISFLOW TRADING (HONGKONG) LIMITED ("we", "us", or the "Seller").

Our products are made, printed, embroidered, woven, assembled, packaged, or otherwise prepared to buyer-approved requirements. This policy must therefore be read together with the applicable quotation, pro forma invoice, sales confirmation, purchase order acceptance, approved specification sheet, approved sample, separate sales contract, and other written order documents.

1. Business-to-Business Scope

This website and our products are intended solely for business customers purchasing for commercial, wholesale, promotional, distribution, private-label, or resale purposes. We do not accept direct consumer purchases through the website.

2. Order-Specific Terms Take Priority

Cancellation rights, change fees, return eligibility, inspection periods, claims deadlines, acceptable tolerances, remedies, and other order-specific requirements may differ by product and project. The terms stated in an order-specific written agreement accepted by the Seller will control if they conflict with this policy.

3. Custom and Made-to-Order Products

Unless the Seller agrees otherwise in writing, the following products are non-returnable and non-refundable because they are produced or procured specifically for the buyer:

· custom-made, private-label, personalized, printed, embroidered, woven, dyed, cut, sewn, or buyer-branded products;

· products made to buyer-provided artwork, dimensions, colors, materials, labeling, packaging, carton marks, or other specifications;

· samples, prototypes, pre-production samples, tooling, molds, printing plates, screens, dies, patterns, and development work;

· products sourced or manufactured in quantities, assortments, sizes, colors, or packaging not ordinarily held as stock; and

· clearance, discontinued, specially discounted, or otherwise identified final-sale items.

A change of mind, over-ordering, resale difficulty, loss of a downstream customer, buyer preference, or inability to use or resell products does not create a right to return custom goods.

4. Cancellation and Modification Requests

All requests to cancel or modify an order must be submitted in writing. A request is not effective unless the Seller accepts it in writing.

The Seller will consider a request based on the stage of sampling, material procurement, printing, embroidery, weaving, cutting, production, packaging, and shipment. The buyer may be responsible for all costs and losses already incurred, including sample fees, artwork or setup fees, tooling costs, purchased materials, labor, subcontractor charges, storage, bank charges, and other non-recoverable costs.

Once materials have been purchased, a sample has been approved, production has been scheduled or started, or finished goods have been completed, cancellation or material changes may be refused. Any cancellation charge or revised price will be confirmed in writing before the Seller accepts the cancellation or change.

5. Samples, Prototypes and Approvals

Sample and development fees are non-refundable unless the applicable order documents expressly state otherwise. A sample, digital proof, artwork proof, color reference, specification sheet, or pre-production approval is used to define the buyer-approved requirements for production.

The buyer is responsible for checking and approving spelling, logos, artwork, dimensions, materials, color references, placement, packaging, labeling, barcodes, carton marks, and all other specifications. Errors contained in buyer-supplied or buyer-approved materials are not manufacturing defects.

6. Inspection and Claims

The buyer must inspect delivered products promptly. The inspection period, claims deadline, sampling method, quality standard, acceptable tolerance, and supporting document requirements will be stated in the applicable quotation, pro forma invoice, approved specification sheet, sales confirmation, purchase order acceptance, or separate contract.

If no specific claims period is stated in the applicable order documents, the buyer must notify the Seller in writing promptly and within a commercially reasonable period after the issue is or should reasonably have been discovered. The buyer must take reasonable steps to prevent further loss and preserve the affected products, packaging, labels, and shipping records for inspection.

7. Issues That May Qualify for Review

Subject to the approved specifications and applicable tolerances, the Seller may review claims involving:

· material manufacturing defects;

· material non-conformity with the final approved sample or written specifications;

· incorrect products or material quantity shortages attributable to the Seller;

· unauthorized material substitutions or material deviations; or

· transit damage where the Seller was responsible for arranging the relevant shipment and the applicable shipping terms place responsibility on the Seller.

8. Issues That Normally Do Not Qualify

Unless otherwise agreed in writing, the following do not constitute defects or grounds for return:

· minor variations within agreed or commercially reasonable manufacturing tolerances;

· normal differences between screens, digital proofs, samples, production batches, dyes, inks, fabrics, woven materials, paper, finishes, and lighting conditions;

· buyer-approved errors, including spelling, artwork, sizing, placement, color reference, label, barcode, or packaging errors;

· damage caused by improper storage, handling, washing, finishing, alteration, relabeling, repacking, or use after delivery;

· damage or loss caused after risk has transferred to the buyer under the agreed shipping term;

· failure to comply with destination-country laws, labeling rules, product instructions, or buyer-specific requirements that were not expressly accepted by the Seller in writing; or

· commercial losses such as lost sales, delayed promotions, lost contracts, or reputational harm.

9. Claim Evidence

A claim should include enough information for a fair review, including, where applicable:

· quotation, pro forma invoice, purchase order, sales confirmation, or order reference;

· a clear description of the alleged issue and the affected quantity;

· clear photographs and videos of the products, defects, packaging, carton labels, and shipping labels;

· inspection reports, sampling records, measurements, and comparison against the approved sample or specification;

· carrier records, delivery receipts, and damage notations for transit claims; and

· any other evidence reasonably requested by the Seller.

10. Available Remedies

Submitting a claim does not automatically entitle the buyer to cancellation, a full refund, replacement of the entire order, or reproduction. After reviewing the evidence, the affected quantity, the approved requirements, the applicable shipping terms, and the feasibility of corrective action, the Seller may offer one or more of the following remedies:

· repair, rework, sorting, or corrective instructions;

· replacement or reproduction of the verified affected quantity;

· replacement parts, labels, packaging, or accessories;

· a price adjustment, account credit, credit memo, or partial refund; or

· another commercially reasonable remedy agreed in writing.

To the fullest extent permitted by applicable law and the order-specific agreement, the Seller may choose the appropriate remedy. Any refund or credit will be limited to the verified affected quantity and will exclude costs or losses not expressly accepted by the Seller in writing.

11. Return Authorization

No products may be returned without the Seller’s prior written return authorization and return instructions. Unauthorized returns may be refused, returned to the sender, or held at the buyer’s cost.

Approved returns must be packed, labeled, documented, and shipped as instructed. Responsibility for return freight, customs procedures, duties, taxes, insurance, and risk in transit will be determined in the written return authorization or applicable order agreement.

12. Transportation Damage and Quantity Shortage

The buyer must check the number and condition of cartons or pallets at delivery and record visible shortages or damage on the carrier’s receipt before accepting delivery. Concealed damage must be reported according to the applicable order documents and carrier requirements. Responsibility depends on the agreed Incoterm, carrier arrangement, and point at which risk transferred.

13. Refunds, Credits and Chargebacks

Approved refunds or credits will be processed in the form and timeframe stated in the written resolution. Bank fees, foreign exchange differences, payment processor fees, customs charges, duties, taxes, and freight charges are not refundable unless the Seller expressly agrees otherwise in writing.

The buyer must first use the claim procedure in this policy and the applicable order documents. Initiating an unjustified payment dispute or chargeback without first giving the Seller a reasonable opportunity to investigate may be treated as a breach of the applicable agreement.

14. Contact Us

Cancellation requests, return requests, and claims must be submitted in writing to the contact below. Please include the company name, contact person, order reference, product, affected quantity, and supporting evidence.

CISFLOW TRADING (HONGKONG) LIMITED RM A5, 7/F, ASTORIA BUILDING NO. 34 ASHLEY ROAD TSIM SHA TSUI HONG KONG Business Registration Number: 80654940-000-06-26-9 Email: a421933946@gmail.com Telephone: +86 131 2910 3233