Frequently Asked Questions
Find answers about custom products, quotation-based orders, samples, artwork files, production arrangements, shipping, payment terms, and after-sales support.
Quote How do I request a quote?
Send us your product requirements, quantity, artwork, customization details, packaging needs, and delivery destination. Our team will review the details and provide quotation information based on the project.
Products What types of products can you customize?
We support custom apparel, hats, bags, drinkware, stationery, gift products, promotional merchandise, packaging, labels, and other made-to-order business products.
MOQ What is the minimum order quantity?
The MOQ depends on the product type, material, customization method, packaging requirements, and order agreement. Final MOQ is confirmed by quotation, proforma invoice, or separate contract.
Samples Can I request a sample before placing a bulk order?
Sample availability, sample cost, shipping cost, and lead time are confirmed based on the selected product and customization requirements.
Artwork What artwork file formats are preferred?
Vector artwork such as AI, EPS, PDF, or SVG is preferred. High-resolution PNG, JPG, or PSD files may also be reviewed when vector files are not available.
Customization Can you customize colors, sizes, labels, and packaging?
Yes. Depending on the product and order quantity, we can discuss custom colors, sizes, logo placement, labels, hang tags, inserts, packaging, and other project details.
Production Where are products manufactured and shipped from?
Products are primarily manufactured and shipped from Mainland China unless a quotation, proforma invoice, or separate agreement states otherwise.
Timeline How long does production and delivery take?
Production time and delivery time vary by product, quantity, customization method, artwork approval, and shipping destination. The confirmed timeline will be stated in the quotation, proforma invoice, or order agreement.
Payment How are payment terms confirmed?
Payment methods, deposits, balances, and credit terms are handled offline and confirmed by quotation, proforma invoice, or separate contract.
After-Sales What should I do if there is a quality issue?
Please contact us promptly with your order information, clear photos or videos, and a description of the issue. We will review the case and handle it according to the confirmed order terms.
Still have questions?
Contact us with your project details and we will help confirm the right product, customization method, and quotation process.