Shipping policy

Last updated: July 16, 2026

Operated by CISFLOW TRADING (HONGKONG) LIMITED

This Production, Shipping and Delivery Policy applies to business-to-business samples and orders supplied by CISFLOW TRADING (HONGKONG) LIMITED under the CISFLOW brand. Because products are custom or buyer-specified, production and shipping arrangements are confirmed separately for each order.

1. Manufacturing and Shipping Origin

Products are primarily manufactured, assembled, printed, embroidered, woven, inspected, packed, and dispatched from facilities located in Mainland China unless the applicable quotation, pro forma invoice, sales confirmation, or contract states otherwise.

The Seller is incorporated in Hong Kong, but products are not necessarily stocked in or shipped from Hong Kong. The specific factory, consolidation point, port, airport, warehouse, or shipping origin may vary according to the product and agreed logistics arrangement.

2. Order-Specific Shipping Terms

Shipping method, freight charges, insurance, delivery location, carrier, freight forwarder, route, Incoterm, customs responsibility, and expected schedule will be stated in the applicable quotation, pro forma invoice, sales confirmation, purchase order acceptance, or separate contract.

If an accepted order-specific agreement conflicts with this policy, the order-specific agreement controls for that order.

3. When Production Lead Time Begins

Unless otherwise stated in writing, production lead time begins only after the Seller has received:

· the required deposit or payment in cleared funds;

· final product specifications and quantities;

· approved artwork, logos, color references, labels, packaging, and carton marks;

· approved samples, proofs, or pre-production approvals where required;

· complete consignee, freight, customs, and delivery information; and

· any other documents or approvals required to begin production.

A delay or change in any of these items may extend the production and shipping schedule and may result in additional costs.

4. Production and Delivery Estimates

Production, departure, transit, customs, and delivery dates are estimates unless an accepted order-specific agreement expressly identifies a guaranteed date and the conditions of that guarantee.

Estimated schedules may change because of material availability, sample or artwork revisions, factory capacity, quality review, payment timing, customs inspection, carrier schedules, port congestion, severe weather, government action, or other events beyond the Seller’s reasonable control.

5. Shipping Methods

Depending on the order, shipment may be arranged by express courier, postal service, air freight, rail, sea freight, truck, multimodal service, or a freight forwarder appointed by the buyer or Seller. Shipment may be made directly from Mainland China to the buyer, the buyer’s warehouse, a distribution center, a freight forwarder, an inspection location, or another agreed destination.

6. Incoterms and Allocation of Responsibilities

The applicable Incoterm and named place or port must be stated in the accepted order documents. The agreed Incoterm determines the parties’ responsibilities for transport, cost, risk, export clearance, import clearance, insurance, and delivery at specified stages.

No Incoterm should be assumed from website content, prior transactions, or the Seller’s assistance with logistics. If no Incoterm or shipping allocation has been agreed, shipment will not be finalized until the parties confirm the arrangement in writing.

7. Freight, Duties, Taxes and Destination Charges

Freight, insurance, export charges, import duties, tariffs, taxes, customs clearance charges, brokerage fees, port charges, demurrage, detention, inspection charges, storage, re-delivery, and other logistics costs will be allocated according to the accepted quotation, pro forma invoice, Incoterm, or contract.

Unless the Seller expressly agrees in writing to a duty-paid or delivered service, the buyer is responsible for destination-country import clearance and related charges.

8. Buyer-Appointed Freight Forwarders and Carriers

Where the buyer selects, appoints, or controls a freight forwarder, carrier, customs broker, warehouse, or delivery provider, the buyer is responsible for that provider’s instructions, charges, documentation, performance, and delays. The Seller’s responsibility ends at the point stated in the accepted shipping term.

The buyer must ensure that its provider supplies timely booking details, labels, routing instructions, export or import documents, and loading requirements. Waiting time, storage, rehandling, or other costs caused by late or incomplete instructions may be charged to the buyer.

9. Export, Import and Shipping Documents

The Seller will provide documents expressly included in the accepted order, which may include a commercial invoice, packing list, certificate of origin, bill of lading, airway bill, or other agreed document. Additional certificates, legalization, testing, inspection, or documentation may require additional time and fees.

The buyer must provide accurate consignee, importer-of-record, tax, customs, classification, licensing, labeling, and delivery information. The Seller is not responsible for delay, seizure, rejection, or extra cost caused by inaccurate, incomplete, or late buyer information.

10. Packaging and Carton Marks

Standard or custom packaging, labeling, palletization, carton dimensions, carton marks, barcode requirements, and protective packing will be stated in the quotation, approved specification, or order documents. Buyer-requested changes after approval may result in additional charges and schedule changes.

Packaging is designed for the agreed transport method and normal handling conditions. Special moisture protection, retail-ready packaging, hazardous-material requirements, temperature control, or other special handling must be expressly agreed in writing.

11. Partial Shipments and Consolidation

The Seller may propose partial shipment, split shipment, or consolidation where products have different completion dates, factories, transport methods, or destinations. No material change to the agreed shipment plan will be made without written confirmation where it affects price, risk, or delivery obligations.

12. Risk of Loss and Title

Risk of loss and title transfer as stated in the accepted order documents and agreed Incoterm. Payment terms, title transfer, and risk transfer may occur at different times. The buyer should arrange insurance where responsibility for transit risk rests with the buyer.

13. Delivery, Inspection and Damage Notation

The buyer or consignee must inspect the number and apparent condition of cartons, pallets, or packages at delivery. Visible shortage, crushing, water damage, puncture, tampering, or other apparent damage should be recorded on the carrier’s receipt before acceptance and photographed immediately.

Product inspection and claims are governed by the accepted order documents and the Custom Order Cancellation, Returns and Claims Policy. Carrier claim requirements may be shorter than product claim periods, so the buyer should notify the Seller and carrier promptly.

14. Delivery Appointments, Storage and Refused Delivery

The buyer is responsible for ensuring that the delivery location can receive the shipment and that any appointment, loading dock, liftgate, access, security, or unloading requirements are disclosed before shipment.

Storage, waiting, re-delivery, address correction, handling, return freight, customs, disposal, and other charges caused by buyer delay, refusal, unavailable premises, inaccurate instructions, or failure to clear goods may be charged to the buyer, subject to the agreed shipping terms.

15. Delays and Force Majeure

The Seller is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, epidemics, fire, war, civil unrest, labor disruption, power or network failure, government action, sanctions, customs action, port congestion, carrier disruption, shortage of materials, supplier failure, or transportation interruption.

The Seller will use commercially reasonable efforts to communicate material delays and propose revised arrangements where practicable. A delay does not automatically entitle the buyer to cancel or claim compensation unless an accepted order-specific agreement expressly provides otherwise.